FAQs
More FAQs- Who is responsible for paying for the service?
- When would my business use SRM?
- Do I need to move out while you restore my home after a fire or smoke damage?
As the commercial property owner, you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.
If your organization has experienced damage or downtime due to a storm, fire, flood, or other unforeseen event, ServiceMaster Recovery Management offers a comprehensive solution for disasters of all sizes. Our goal is to get your business back up and running as soon as possible using advanced processes and industry-leading technology. Additionally, we can help you prepare for future events through our planning services.
Depending on the extent of the fire or smoke damage, this is ultimately your decision. Your insurance company may provide some guidance on this matter. Some things you may want to consider are safety concerns, odours, electricity, and disruption as a result of the equipment, work and noise that may be necessary to complete the restoration process in your home. If vacating your premises during the process, consider forwarding your mail to your temporary residence; stopping your newspaper and other deliveries; notifying your utility company, cable company, etc., of the temporary suspension of services during the restoration process.