FAQs
More FAQs- I have an emergency at my building or facility. Who do I call?
- Why did the technician leave wet carpet on my stairs?
- What is mould?
During an emergency situation, whether it’s late at night or on the weekend, accessibility is crucial. Call 1-800-RESPOND and ServiceMaster Restore will answer 24 hours a day, 7 days a week, 365 days a year. Within one hour, we will contact the client and schedule an appointment.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Mould is a fungus that can be found both indoors and outdoors. No one knows how many species of mould exist, but estimates range from tens of thousands to even three hundred thousand, or more. Mould spreads and reproduces by creating spores. Spores can survive conditions that are too sunny, hot, cold, dry or wet for mould to grow. When spores are released they can be carried by air or water to new locations and cause new mould growth.